Lost & Found is Broken

Passive Everything

Lost & Found is a waiting game. Items sit around in closets and boxes waiting for owners to navigate the complex and varied processes. Passivity creates poor results and a worse customer experience.

Hurry up and Wait

Lost & Found processes treat people like tickets instead of well... people. Common tools, forms and voicemail, create hurdles that blocks crucial information from the people trying to simply find their stuff.

No Item = No Help

The "box check" is where the help ends. A plethora of problems occur when items go missing, but the typically limited Lost & Found practices lend little aid to customers in need.

how are we fixing it?

Turning Passive into Proactive

Technology and expertise for teams to reach out and connect searchers with items at scale

Instant Search

Removing the roadblocks of forms, voicemails, and emails to let people start searching for their stuff right away

Addressing the Entire Problem

From prevention to recovery, the Liff App is a complete solution to address all the problems associated with Loss

Reunited Items
Value Returned

What our USERs say

They had found my wallet before I knew I had even lost it. received a text and had it back in my hands within a few hours.

Firefly Attendee

You guys were so freaking amazing and really fast with helping me get my phone back! Very much appreciated and I have nothing but love for the lost and found team!

Lost Lands 2019 Attendee

I thought the postcard was very impressive. Glad to know an event has its s*** more together than I did 🤦🏻‍♀️

Coachella Attendee

Single-handedly one of the most helpful things that ever happened to me at a music festival! Without Liff Happens' Phone Loaner program I would of been forced to leave the festival heartbroken!

Firefly Attendee

They were so amazing. I was so scared after losing my phone and when i walked up i could see my phone sitting there charging! Also huge shoutout for that i lost my phone on like 8% and got it back at like 80% blesssss. They were very thorough with having me verify that the phone was actually mine which was very comforting. It's good to know they won't just give someone something because they claim it's theirs. Couldn't been any happier with how everything was handled.

Firefly Attendee

Uploading pics real-time saved me. Lost my keys and saw them on the app the next day. Great system.

Firefly Attendee

Honestly I think every festival should have this! If I would of lost my passport drivers license I wouldn't of gotten back to Canada! I can't imagine but I'm sure there has been lots of others in my position and didn't get it back due to not having a service like this provided!

Firefly Attendee

You guys rock!!

Lost Lands Attendee

It was great to see a photo of my phone online so I knew it was really there. Plus the guy who helped me out was really cute and told me about his cute dog 🙂

Firefly Attendee

I was so happy. I left my phone in a bathroom and was so so sure that it was gone. Then I checked my emails and saw that Lost & Found had it! Such a great experience and so relieving.

Firefly Attendee

Our team


About us

Loss, for the lack of a better word, sucks!

It happens to everyone, but has a disproportionally greater negative impact on those of us with the least. Unfortunately, the systems and processes to address it are broken or just greedy (think insurance).

Liff Happens is on the mission to solve Loss and the problems that go with it. With that vision we have set out to start changing the way Loss is experienced by going to where it is commonly found, the Lost & Found. We’re rolling up our sleeves and trying to help some folks when they need it most.


See all our stories