Lost & Found is Broken
how are we fixing it?
What our USERs say
WANT TO KNOW MORE? HAVE A LOSS STORY TO SHARE?
Loss, for the lack of a better word, sucks!
It happens to everyone, but has a disproportionally greater negative impact on those of us with the least. Unfortunately, the systems and processes to address it are broken or just greedy (think insurance).
Liff Happens is on the mission to solve Loss and the problems that go with it. With that vision we have set out to start changing the way Loss is experienced by going to where it is commonly found, the Lost & Found. We’re rolling up our sleeves and trying to help some folks when they need it most.
When something goes missing time can become the most important element for your customer experience. By ignoring the constraints of needing information and answers quickly, no matter how awesome the rest of the experience is you may of already blown it.
End of the year marketing emails sends you the numbers you needed updates on every week. Why?!?!??
Jumping into the problem with why end of the year emails are more than just annoying.
We’ve covered it before but we want to cover it again. So you’ve lost your wallet and are panicking… how’s that going so far?
Instead let’s cover some helpful points on how to handle this stressful situation.
Lost & Found is a common experience, so common that Napoleon actually set up the first official one and it hasn’t changed much since.
In honor of this lack of process innovation we are taking the festival producers perspective and diving into what is really being lost in the Lost & Found (hint: it’s not the stuff we are talking about).