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Our impact so far:
Problem: Lost & Found is Broken
Passive
Lost & Found the waiting game.
Items sit in closets and boxes waiting for owners to show up to "find" them. Passivity leads to poor results.
Process-Centric
Lost & Found turns people into tickets.
The common tools of the trade, forms and voicemail, create a process that values the function over the consumers' problem.
Half Solution
Lost & Found, found only.
Loss is a customer problem, while what's Found is the only offered solution. The standard process ends after checking the box.
We're fixing that!
Loss, for the lack of a better word, sucks!
It happens to everyone, but has a disproportionally greater negative impact on those of us with the least. Unfortunately, the systems and processes to address it are broken or greedy (thanks insurance).
Liff Happens is on a mission to fix Loss and the problems that go with it. With that vision we have set out to start changing the way Loss is experienced by going to where it is commonly found, the Lost & Found. We’re rolling up our sleeves and trying to help some folks when they need it most.
Our team
WANT TO KNOW MORE? HAVE A LOSS STORY TO SHARE?
Latest STORIES
Lost and Found ID
We all carry important items with us everyday. The Liff Happens crew explores the significance of those items and what happens when they go missing. Lost and Found ID Series.
Lost and Found Wallet
We all carry important items with us everyday. The Liff Happens crew explores the significance of those items and what happens when they go missing. Lost and Found Wallet Series.
Phone Theft at Music Festivals
Phone Theft at Music Festivals is a real problem so Liff Happens wants to share some background info and tips on how to handle pickpockets.
Dispose of Lost & Found Items
What happens to all the lost & found items if they don’t get returned? Here’s how Liff Happens disposes of Lost & Found items.