Before the Liff App: Lost and Found is a problem; for customers, the intensity of a lost valuable, for organizations, the overwhelming deluge of people and found stuff–spreadsheets, online forms, email, voicemail, shipping labels, etc., just can’t keep up!
After the Liff App: You feel an overpowering calm–organization is default, customers are ecstatically finding their stuff, and those ringing phones have gone silent. Pure Lost and Found bliss!