Lost & Found is Broken
Hurry up and Wait
Lost & Found processes treat people like tickets instead of well... people. Typical forms and voicemails are hurdles that delay essential information and people getting their stuff back.
Passive Everything
Lost & Found has become a waiting game for both the items and people to arrive. A passive process leads to poor results and a poor customer experience.
No Item = No Help
Having a box is usually where the help stops. A wide variety of problems can occur when stuff goes missing, but the process is simply too limited to help beyond a look in the box.
how are we fixing it?
Instant Search
Removing the roadblocks of forms, voicemails, and emails to let people start searching for their stuff right away
Turning Passive into Proactive
Using technology and expertise to quickly reconnect the items and searchers at scale
Addressing the Entire Problem
From prevention to recovery, Liff Happens is building a system to help address any problem that pops up due to loss
What our USERs say
Our team
WANT TO KNOW MORE? HAVE A LOSS STORY TO SHARE?
About us
Loss, for the lack of a better word, sucks!
It happens to everyone, but has a disproportionally greater negative impact on those of us with the least. Unfortunately, the systems and processes to address it are broken or just greedy (think insurance).
Liff Happens is on the mission to solve Loss and the problems that go with it. With that vision we have set out to start changing the way Loss is experienced by going to where it is commonly found, the Lost & Found. We’re rolling up our sleeves and trying to help some folks when they need it most.
Latest STORIES
Loss is too important to wait around…
When something goes missing time can become the most important element for your customer experience. By ignoring the constraints of needing information and answers quickly, no matter how awesome the rest of the experience is you may of already blown it.
Year End: so it’s time for review emails.​
End of the year marketing emails sends you the numbers you needed updates on every week. Why?!?!??
Jumping into the problem with why end of the year emails are more than just annoying.
So You’ve Lost Your Wallet at a Music Festival…
We’ve covered it before but we want to cover it again. So you’ve lost your wallet and are panicking… how’s that going so far?
Instead let’s cover some helpful points on how to handle this stressful situation.
Festival Production: What’s Really Being Lost at Lost and Found
Lost & Found is a common experience, so common that Napoleon actually set up the first official one and it hasn’t changed much since.
In honor of this lack of process innovation we are taking the festival producers perspective and diving into what is really being lost in the Lost & Found (hint: it’s not the stuff we are talking about).