Lost & Found is a common experience, so common that Napoleon actually set up the first official one and it hasn’t changed much since.
In honor of this lack of process innovation we are taking the festival producers perspective and diving into what is really being lost in the Lost & Found (hint: it’s not the stuff we are talking about).
The Music is over and the attendees have left, and hopefully showered finally, but there is still a lot of festival operations left.
One of the most time sensitive and often customer centric operations are the post-event Lost & Found. Get prepared to have a bunch of random stuff in your office as we dive into what a post-event L&F might look like.