Lost and Found is a problem of timing. Often when an item finally shows up the owner isn’t nearby. Now you have a logistics problem on your hands and there are a lot of ways this can go wrong. Let’s dive in. Free Shipping An obvious solution; make it free. Collect a mailing address from […]
Finally, the Apple AirTags has debuted, and we wanted to take a look at the new kid on the block in the Lost and Found space and probably throw some shade at Tile for missing all the features we love. What do we love! As Lost and Found nerds, we love new tech and new […]
The Kano Model is a theory to describe product development and customer satisfaction over time, developed by Professor Noriaki Kano in the 1980s. Essentially, the theory goes that your customers’ satisfaction with a product attribute can depend on the level of functionality, but over time that delight decays. Each of the features will fall into […]
On-site at a music festival can be a pretty wild place, so wild that Lost and Found is an all too regular stop. Even though losing something can be a common occurrence, life at a music festival turns that experience up to 11 for consumers. A well run Lost and Found is often a downright lifesaver. […]
Lost and Found Shipping Your customer lost something and you’ve found it! Congratulations! How will you get it returned? Well, you might have just found yourself in the exciting world of lost and found shipping. Basics of Shipping Shipping, the foundation of ecommerce, made popular by a small company called Amazon. In order to get […]
People lose things. For the individual, lost property is an intense problem. For the organization, lost property is overwhelmingly frequent. Your Lost and Found solutions therefor must address both frequency and intensity of lost property to avoid frustration for both parties. Additionally, you are likely trying to improve either the customer service experience or reduce […]
Contactless Lost and Found Social distancing may be the new normal. While we’re enjoying the extra personal space, a Contactless Lost and Found has it’s challenges. Well you’re in luck as know a thing or two, in this instance three, about Lost and Found 😉 😉. As organizations prepare for the return to normal-ish here […]
Tickets + Lost and Found = Magic A very exciting partnership to deliver a novel experience to festival attendees (if we ever get back to having festivals again). The integration of Front Gate Tickets’ RFID technology and ticket database will help to reduce loss at festivals, speed up item return to owners, support seamless onsite […]
We all carry important items with us everyday. The Liff Happens crew explores the significance of those items and what happens when they go missing. Lost and Found ID Series.
We all carry important items with us everyday. The Liff Happens crew explores the significance of those items and what happens when they go missing. Lost and Found Wallet Series.