I think losing your phone might count as an emergency in some circumstances… So lets set that shiz up: Apple Guide to Setting Up an Emergency Contact & Medical ID Locate and open the Health App Select the Medical ID tab in the bottom right Tap “Create Medical ID” or Edit in the top right […]
Find My iPhone & Find My Device are crucial tools to recovering a phone when it goes missing. There is a catch though. These services have to be on. Apple: Find My iPhone Set Up Open Settings Click on your name at the top Select iCloud Select Find My iPhone Click it on (if it […]
Airplane Mode is great for battery life but really terrible for finding your phone. It’s also a regular tool for less than friendly neighborhood pickpockets to disable Find My iPhone. To prevent this we need to turn off the control panel on your lock screen (sorry Android peeps your guide is too technical and device […]
When something goes missing time can become the most important element for your customer experience. By ignoring the constraints of needing information and answers quickly, no matter how awesome the rest of the experience is you may of already blown it.
End of the year marketing emails sends you the numbers you needed updates on every week. Why?!?!??
Jumping into the problem with why end of the year emails are more than just annoying.
We’ve covered it before but we want to cover it again. So you’ve lost your wallet and are panicking… how’s that going so far?
Instead let’s cover some helpful points on how to handle this stressful situation.
Lost & Found is a common experience, so common that Napoleon actually set up the first official one and it hasn’t changed much since.
In honor of this lack of process innovation we are taking the festival producers perspective and diving into what is really being lost in the Lost & Found (hint: it’s not the stuff we are talking about).
The Firefly Music Festival 2019 dates have been announced with a lot of big changes planned. It’s going to be 3 (yes THREE) days of fun, camping, and music in Dover Delaware.
The Music is over and the attendees have left, and hopefully showered finally, but there is still a lot of festival operations left.
One of the most time sensitive and often customer centric operations are the post-event Lost & Found. Get prepared to have a bunch of random stuff in your office as we dive into what a post-event L&F might look like.
Broad but massively helpful tips for setting up your Lost & Found operations. Help your customers and staff out tremendously by incorporating some of the standard expectations for an L&F experience.