Lost Phone- Emergency Contact & Medical ID Guide

Posted Posted in Lost, Stolen, Technology

I think losing your phone might count as an emergency in some circumstances… So lets set that shiz up: Apple Guide to Setting Up an Emergency Contact & Medical ID Locate and open the Health App Select the Medical ID tab in the bottom right Tap “Create Medical ID” or Edit in the top right […]

Locations Services

Posted Posted in Lost, Stolen, Technology

Find My iPhone & Find My Device are crucial tools to recovering a phone when it goes missing. There is a catch though. These services have to be on.  Apple: Find My iPhone Set Up Open Settings Click on your name at the top Select iCloud Select Find My iPhone Click it on (if it […]

Airplane Mode- A Thief’s Best Friend

Posted Posted in Lost, Stolen, Technology

Airplane Mode is great for battery life but really terrible for finding your phone. It’s also a regular tool for less than friendly neighborhood pickpockets to disable Find My iPhone. To prevent this we need to turn off the control panel on your lock screen (sorry Android peeps your guide is too technical and device […]

clock can't wait around

Loss is too important to wait around…

Posted Posted in Festival, Work

When something goes missing time can become the most important element for your customer experience. By ignoring the constraints of needing information and answers quickly, no matter how awesome the rest of the experience is you may of already blown it.

Woman holding @

Year End: so it’s time for review emails.​

Posted Posted in Work

End of the year marketing emails sends you the numbers you needed updates on every week. Why?!?!??

Jumping into the problem with why end of the year emails are more than just annoying.

Festival Production: What’s Really Being Lost at Lost and Found

Posted Posted in Festival, Lost, Technology, Work

Lost & Found is a common experience, so common that Napoleon actually set up the first official one and it hasn’t changed much since.

In honor of this lack of process innovation we are taking the festival producers perspective and diving into what is really being lost in the Lost & Found (hint: it’s not the stuff we are talking about).

pile of random items

Lost and Found After a Music Festival

Posted Posted in Festival, Found

The Music is over and the attendees have left, and hopefully showered finally, but there is still a lot of festival operations left.

One of the most time sensitive and often customer centric operations are the post-event Lost & Found. Get prepared to have a bunch of random stuff in your office as we dive into what a post-event L&F might look like.