Liff Happens, Inc. Privacy Policy

Introduction (Effective January 1, 2020)

Liff Happens, Inc. (“Liff Happens” or “Company” or “We”) is committed to protecting the privacy of individuals who visit the Company’s websites and individuals who use the Services as defined below (“Customers”). This policy describes the types of information we may collect from you or that you may provide when you visit the websites liffhappens.com and liff.app (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

We will be clear about the data we collect and why. We do not and will not sell your data to third parties. The prime purpose of collecting your data is to assist you in recovering lost items and solve challenges during the item absence. Whether we are matching submitted loss reports to found items at the Company or partner locations, updating you on the status of our search for your reported lost items, facilitating a quick return of a found item, or offering other Liff Happens, Inc. services our aim is to prevent loss, for you to recover lost items or from the loss experience as effortlessly as possible.

This Privacy Policy (the ‘Policy’) explains the personal information we collect from you, either directly or indirectly, and how we use it. Personal information is any information that is related to an identifiable individual. It typically includes such information as your name, e-mail address, and/or mailing address. This statement also covers the choices you can make about the data we collect, and how you can control these decisions. Please read this Statement carefully to understand how the Company may collect, use, and share your personal information. The terms ‘we’, ‘us’, ‘Liff Happens’, or ‘Liff App’ are each intended as reference to Liff Happens, Inc.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

Liff Happens, Inc. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  • Liff Happens, Inc. needs to perform a contract with you
  • You have given Liff Happens, Inc. permission to do so
  • Processing your personal information is in Liff Happens, Inc. legitimate interests
  • Liff Happens, Inc. needs to comply with the law

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability
  • The right to withdraw consent

Change

We will update this Privacy Policy when necessary to reflect legal changes, customer feedback, and changes in our services. If there are material changes to the Privacy Policy or in how the Company will use your personal information, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this Policy to learn how the Company is protecting your information.

Information of children

Liff Happens, Inc. does not target and is not intended to attract children under sixteen (16). Although visitors of all ages may navigate through our websites or use our application, we do not knowingly collect or request personal information from those under the age of sixteen (16) without parental consent. If, following a notification by a parent or guardian or discovery by other means, a child under sixteen has improperly accessed or used our services by using false information, we will delete the child’s personal information from our records.

Privacy Notice for California Residents

Effective Date: 1/1/2020

Last Reviewed on: 12/30/2019

This Privacy Notice for California Residents supplements the information contained in Liff Happens Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.

Information We Collect

Our Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, Liff Happens, Inc. website, www.liffhappens.com or liff.app (“Website”), has collected the following categories of personal information from its consumers within the last twelve (12) months:

Category Examples Collected
A. Identifiers.
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
[YES]
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
[YES]
C. Protected classification characteristics under California or federal law.
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
[NO]
D. Commercial information.
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
[NO]
E. Biometric information.
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
[NO]
F. Internet or other similar network activity.
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
[YES]
G. Geolocation data.
Physical location or movements.
[YES]
H. Sensory data.
Audio, electronic, visual, thermal, olfactory, or similar information.
[NO]
I. Professional or employment-related information.
Current or past job history or performance evaluations.
[NO]
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
[NO]
K. Inferences drawn from other personal information.
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
[NO]

We also collect personal information from other sources:

  • Publicly available data sources
  • Ticketing partners, when you register a ticket for an event and lose an item we will match your name to a ticket record to initiate a message on how to retrieve that item. 
  • Joint marketing partners, when they share information with us.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:
 
  • To fulfill or meet the reason you provided the information. For example if you share your name and contact information to PreRegister an item in order to prevent loss at an event, we will use that contact information to alert you and the listed contact that the register item has been found and where to go in order to have the item returned. We may also save your information to facilitate item returns in the future.
  • To provide, support, personalize, and develop our Websites, products and services. 
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions, and payments and prevent transactional fraud.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns, and monitor and improve our responses.

Sales of Personal Information

In the preceding twelve (12) months, Liff Happens, Inc. has not sold any personal information. 

Disclosed Personal Information

We may disclose Personal Information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. In particular, we may disclose Personal Information to a third-party payment processing provider in order to process payments made by credit card. Further, we may disclose Personal Information information to a third-party shippers  top fulfill returned items.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Liff Happens’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Liff Happens about our Website users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your Personal Information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Liff Happens, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

We may share aggregated information about our users without restriction.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that Liff Happens, Inc, disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you. 
  • Our business or commercial purpose for collection or selling that personal information. 
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • sales, identifying the personal information categories that each category of recipient purchased, and
    • disclosures for a business purpose, identifying the personal information categories that each category of the recipient obtained.

Deletion Request Rights

You have the right to request that Liff Happens delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights, below), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Do Not Sell My Personal Information

Liff Happens will not sell your personal information. California law requires that we maintain a separate webpage that allows you to opt out of the sale of your personal information, which can be accessed by clicking the link below:

https://liffhappens.com/do-not-sell-my-personal-information/

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights, Unless permitted by the CCPA, we will not: 

  • Deny goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Security and Retention of Personal Information We Collect

Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Your Communication, Marketing and Advertising Preferences

You can opt out of receiving direct marketing communications from Liff Happens, Inc. by following the instructions included in every email sent to you via the “Unsubscribe” tab. We respect your choice, and we will stop sending you promotional emails once you unsubscribe.

Please note we will continue to communicate with you regarding changes to terms and conditions, policy updates, Liff Happens, Inc. Service updates, routine customer service messages such as information about current or past reports, shipping activity, service interruptions, data breaches, or other significant information about a Pre-registration, Item Alert, Item Claim, or other Liff Happens customer record.

How to Contact Us

If you have any questions about the use of your personal information, please send an email to policy@liffhappens.com.

When accessing Liff Happens, Inc. services via www.liffhappens.comwww.liff.appwww.liffapp.com, and/or any other Liff Happens, Inc. properties or websites, Liff Happens, Inc. is a data controller for personal data we collect subject to this Privacy Policy.

When accessing Liff Happens, Inc. services via a Liff Happens, Inc. Partner websites or partner service interfaces, the Liff Happens, Inc. Partner may be a data controller subject to different privacy policies. You can contact the Liff Happens, Inc. Partner or Liff Happens, Inc. directly for more information.