Introduction (Effective March 3, 2019)
We will be clear about the data we collect and why. We do not and will not sell your data to third parties. The prime purpose of collecting your data is to assist you in recovering lost items and solve challenges during the item absence. Whether we are matching submitted loss reports to found items at the Company or partner locations, updating you on the status of our search for your reported lost items, facilitating a quick return of a found item, or offering other Liff Happens, Inc. services our aim is for you to recover lost items or from the loss experience as effortlessly as possible.
General Data Protection Regulation (GDPR)
We are a Data Controller of your information.
- Liff Happens, Inc. needs to perform a contract with you
- You have given Liff Happens, Inc. permission to do so
- Processing your personal information is in Liff Happens, Inc. legitimate interests
- Liff Happens, Inc. needs to comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you.
- The right of rectification.
- The right to object.
- The right of restriction.
- The right to data portability
- The right to withdraw consent
Liff Happens may collect statistics about the behavior of visitors to its websites. Liff Happens may display this information publicly or provide it to others. However, Liff Happens does not disclose personally-identifying information other than as described below.
The Types of Personal Information We Collect
Information you provide to us
We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you submit a loss report with information about a missing item.
Information we collect automatically
We automatically collect information about you, such as data about your use of the Liff Happens, Inc. platform and services. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the web pages you view on our websites, and whether and how you interact with content available on our websites.
Information obtained from other sources
We may receive information about you from other sources, including third parties, such as Liff Happens, Inc partners and partners with whom we engage in joint marketing activities. We may also receive information about you from Liff Happens, Inc. partner websites, for instance, when your items are turned into our Lost & Found locations or partner locations. We protect data obtained from third parties according to the practices described in this Policy and we also apply any additional restrictions imposed by the source of data.
Information of children
Liff Happens, Inc. does not target and is not intended to attract children under sixteen. Although visitors of all ages may navigate through our websites or use our application, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification by a parent or guardian or discovery by other means, a child under sixteen has improperly accessed or used our Services by using false information, we will delete the child’s personal information from our records.
How We Use Personal Information
Liff Happens, Inc. uses the data we collect to provide you with the Services we offer, which includes using data to improve your experiences. We also use the data to communicate with you, for example, informing you about your item search and return status, new Services available, security, and other types of updates.
Providing our Product Experience
We use data to provide, operate, support, and improve the Services we offer to ensure our Customers can report and recover lost items as quickly and easily as possible. This processing is necessary for the performance of our agreement we have with you.
We use data to respond to Customer inquiries, diagnose problems using the Services, address shipping issues, and provide other Customer support services. This processing is necessary for the performance of our agreement we have with you, as well as to serve our legitimate interest.
We continually use data for research purposes and to develop and improve the Services, including maintaining and improving the performance of our Services, developing and adding new features or capabilities, such as using verification to improve security, and using usage data to determine what new features to prioritize. This processing is necessary to serve our legitimate interest.
Security, Safety and Dispute Resolution
We use data to protect the security and safety of the Services and our Customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.
We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.
Communication and Marketing
We use the data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means of electronic communication to inform you about new Liff Happens, Inc. Services, to update you on a support issue or to invite you to take part in a survey. This processing is necessary to serve our legitimate interest.
Liff Happens, Inc. does not sell personal information about our customers. We only disclose your data as described in this Policy. We may share information with the following types of third parties.
Third Party Vendors
Liff Happens, Inc. uses third-party vendors to carry out shipping services. These include shipping providers and credit card processors. We only share your personal data as necessary, such as to complete a transaction or to provide a Service you have requested or authorized and only with vendors or agents working on our behalf for the purposes described in this Policy. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf and under instructions of Liff Happens, Inc. and in accordance with this Policy. It is our legitimate interest to share information with these parties for these purposes. For questions about third-party vendors, please send an email to email@example.com.
Liff Happens, Inc. Partners
We share information with Liff Happens, Inc. Partners as part of the continual improvement to the customer experience, return success, and to provided products and/or services. Locations and items may be controlled or stored by the Liff Happens, Inc. Partners, making it necessary for Liff Happens, Inc. to share personal information with them as part of the matching, verification, and shipping processes. Sharing information with Liff Happens, Inc. Partners for this purpose is necessary for the performance of our agreement we have with you.
When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organizations, our affiliates or in legal proceedings.
Sale or Merger
We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Liff Happens, Inc. shall notify you via email and/or a prominent notice on our website and inform you of your rights.
The Legal Bases for Using Personal Information
There are different legal bases that we rely on to use your personal information, namely:
Performance of a contract
The use of your personal information may be necessary to perform the agreement you have with us. For example, to process your submission of a loss report, to search for matching items found at Liff Happens, Inc. partner locations, or to initiate shipment of a found item to a location designated by you, to help with delivery issues, and to respond to your requests.
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyze and improve Liff Happens, Inc., to send you notifications about Liff Happens, Inc. Services, or to use your personal information for administrative, fraud detection, or legal purposes.
Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you on our website, you may exercise your right to object by sending an email to firstname.lastname@example.org.
Security and Retention of Personal Information We Collect
Liff Happens, Inc. is committed to protecting the security of your personal information.
If you have any questions about the security of your personal information, you can contact us at email@example.com.
Your Rights and Choices
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
- you can ask us for a copy of the personal information we hold about you;
- you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
- in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information.
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and current. Please inform us promptly of any changes to, or inaccuracies of, your personal information by contacting firstname.lastname@example.org.
If you wish to access, edit or remove Item Alert or lost report information, change your password, close your Item Alert, or request deletion of your personal data, you can do it by sending an email to email@example.com. We will respond to any request to access or delete your personal data as soon as possible but certainly within 30 days.
Your Communication, Marketing and Advertising Preferences
You can opt out of receiving direct marketing communications from Liff Happens, Inc. by following the instructions included in every email sent to you via the “Unsubscribe” tab. We respect your choice, and we will stop sending you promotional emails once you unsubscribe.
Please note we will continue to communicate with you regarding changes to terms and conditions, policy updates, Liff Happens, Inc. Service updates, routine customer service messages such as information about current or past reports, shipping activity, service interruptions, data breaches, or other significant information about an Item Alert or claim.
How to Contact Us
If you have any questions about the use of your personal information, please send an email to firstname.lastname@example.org.
When accessing Liff Happens, Inc. services via a Liff Happens, Inc. Partner websites or partner service interfaces, the Liff Happens, Inc. Partner may be a data controller subject to different privacy policies. You can contact the Liff Happens, Inc. Partner or Liff Happens, Inc. directly for more information.
What information does Liff Happens, Inc. collect about me?
Liff Happens, Inc. collects your name, phone number, email address, last known lost item location, date of birth, lost item details, delivery/shipping address, payment information, and the content of your chats and other communications with Liff Happens, Inc.
Why does Liff Happens, Inc. need my information?
Liff Happens, Inc. uses the data we collect to provide you the best experience within the services we offer, which includes using data to improve your experiences. We also use the data to communicate with you, for example, informing you about your Item Alert status, new services available, security, and other types of updates.
How is my information used?
Liff Happens, Inc. uses the data we collect for the following purposes:
- Service Improvement
- Future Service Development
- Customer Support
- Security, Safety, and Dispute Resolution
- Business Operations
- Communications and Marketing
How does collecting my information help Liff Happens, Inc. improve its services?
We use the information to improve the location and return process of your lost items. We also collect service error information, so we can make improvements to eliminate potential bugs and problems. And finally, understanding how and when our customers collectively use our service helps us design new ways to improve the item search and recovery process.
Does Liff Happens, Inc. sell information to third parties?
Can I opt out of sharing my information to Liff Happens, Inc.?
Yes, you can opt out of submitting certain types of personal information to Liff Happens, Inc., but because Liff Happens, Inc. only collects data related to lost item identification, matching, verification, and return processes, the decision not to submit this information may impact Liff Happens, Inc’s ability to provide efficient and effective services.
How do I delete my personal data from Liff Happens, Inc. and what are the consequences?
You can always send us an email to email@example.com and request that your data be deleted. Please note, however, that by deleting your personal data, in-process loss reports will be closed, and we will be unable to provide further search, recovery, or support for the associated items.
Does Liff Happens, Inc. keep or share my credit card information?
We do not keep your credit card information. It’s only used to process your payment at the time of purchase. It is shared with a PCI-compliant credit card processor, but only for processing a single transaction.
How long does Liff Happens, Inc. keep my information?
Liff Happens, Inc. retains personal data for as long as necessary to provide the services, and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different services, actual retention periods can vary significantly.
How is information stored and secured on Liff Happens, Inc.’s servers?
Liff Happens, Inc. is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. Any data we transmit over the internet is protected using encryption.
What safeguards are in place for children who have access to Liff Happens, Inc. services?
Liff Happens, Inc. does not target and is not intended to attract children. Liff Happens, Inc. does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from persons under the age of sixteen. If following a notification by a parent or guardian, or discovery by other means, that a child under sixteen has improperly accessed or used the site, we will close the associated loss report and delete the child’s personal information from our records.
If you have any questions about the use of your personal information, please send us an email to firstname.lastname@example.org.