Contactless Lost and Found
Social distancing may be the new normal. While we’re enjoying the extra personal space, a Contactless Lost and Found has it’s challenges.
Well you’re in luck as know a thing or two, in this instance three, about Lost and Found 😉 😉. As organizations prepare for the return to normal-ish here are some tips for running a responsibly distanced Lost and Found.
1. Go Online
I’ve said it a million times, people are the problem. With lost property, consumers can be quite insistent when trying to locate their items, so much so that they’ll probably try showing up in person. Instead lets reduce that anxiety, lower the in-person contact, and as a bonus save a ton of time by taking the Lost and Found process online.
Listing found property online lets the consumers do the work for you by searching for their items in real-time instead of dropping by the Lost and Found department or pestering the team with phone calls. Plus, there are a bunch of other additional benefits like:
- Reduced back and worth communication, i.e. voicemail of “um… I lost a phone so please call me back…”
- Build trust and transparency by putting the Lost and Found effort on display
- Run Lost and Found and respond to customers from anywhere (even home)
2. Stop Touching Items
Items are the fuel of the Lost and Found process but fuel can be dangerous so maybe not handle it so much? (That metaphor didn’t get away from us at all)
After lowering contact during drop-offs of found items and implementing a decent sanitization process, the team should look to reduce handling of found items. Also, it’s a great security practice.
Logging items with Lost and Found software, like the Liff App, creates a convenient digital inventory to manage and look up found property virtually, no touching required. Plus, Liff item labels provides consistent tracking throughout the Lost and Found process. Have questions about an item in front of you? Pull up any items records just by scanning the QR code, contactless as well.
3. Item Returns
I return therefor I am. Getting found property back to your customers is why we’re all here. Listing the found property online has reduced (or eliminated) in-person inquiries but has increased the amount of returned items. So lets put some social distance in that return process.
More than just a phrase yelled at software startup meetings, shipping items skips the in-person contact entirely. Luckily, shipping found property has never been easier with the Liff App.
- Collect customer addresses and payment information
- Print shipping labels
- Send it out at no cost to you
Pick It Up!
Consumers may still prefer to stop by to get their found property. Schedule pickup times and set expectations right in their email. Plus, the Liff App lets staff maintain a safe distance during in-person pickups through the Lost Property POS stands. Simply scan the item, verify consumer contact info, and let the consumer grab the item to go.
Don’t forget to mask up.
Social Distance, Lost and Found, and You
Lost and Found can be a complex and difficult process for both you and your customers. Why not skip all that by socially distancing and delivering exceptional customer service through your Lost and Found with the Liff App?