Loss drowns out the music!
Loss at live events is a big problem. Your team has been planning the event for months, meticulously crafting an exceptional experience for your attendees — but one stolen phone and that experience crumbles.
Festival teams that switch to the Liff App give attendees the tools to avoid the negative experience of loss, and gain the crowd's trust through a transparent, proactive process.
Liff Happens took our lost and found operation to the next level. Not only did it provide the transparency of found items in real time, it allowed us to return items that much sooner and get fans back to enjoying the festival.
Vicky Garza Guest Services Manager, Coachella Music FestivalOrganize the chaos
Your onsite team needs to be ready to handle lots of stuff — a flood of found items, and the people looking for them. Keeping everything organized is the crucial first step to delivering excellent guest service, and it saves your team a ton of frustration.
The Liff App keeps it organized and manages the scale through an easy-to-use application and handy item labels that sort found property as it arrives.
Technology to eliminate lines
Between beer, the bathroom, and security, there are already enough lines at live events — we don't need to add another one to lost and found. The Liff App helps your attendees skip the line through a virtual "lost and found box," searchable 24/7 from anywhere. No need to miss a set to check if your stuff turned up.
"Loved the simplicity of finding lost items!"Coachella Music Festival
Texts of joy
Losing something sucks. Your attendees are a bit stressed when it happens, and they're not exactly your most engaged guests at that moment — so why are you waiting around for them to come looking for their stuff?
The Liff App uses available data — like our latest integration with Front Gate Tickets — to notify attendees the second we've found their stuff, and exactly where they need to go.
"10/10. That text to me was life saving!"Firefly Music Festival
Stop loss — before it happens
Register. Protect. Recover.
Lost and stolen phones plague the festival experience. Liff App Protect helps you get ahead of it — attendees securely connect their contact info to the device and register it directly with your lost and found.
How's it better: Protects personal information and avoids phishing attacks, recovers even after the SIM card is removed, increases returns by guiding finders, and reduces loss overall through increased awareness.
We've got services too!
On-Site Support
You're the best at putting on events. We're the best at putting on lost and found — let's combine those bests. We'll set it up so your people knock it out of the park.
- On-site hardware
- On-site training
- Setup, troubleshooting, and breakdown
Post-Event Management
Events are temporary, but lost and found is forever — well, not forever, but it does tend to carry on after you've packed up and left. Send it to us, and our expert team takes it from here.
- Guest communication
- Package fulfillment
- Branded inserts
Let's fix loss together
Literally got it in less than 48 hours from the time I clicked "shipping" to my mailbox 👏👏👏
Firefly Music Festival"You guys are freaking awesome thanks for getting my phone back to me!"
Okeechobee Music Festival"Super easy and convenient."
Coachella Music Festival"Easy to identify my items and they were shipped fast."
Firefly Music Festival"I received a text from the company that they found my item and sent me a link to help me have it shipped."
Lost Lands Music Festival"Shipped back my lost item immediately! Thank you :)"
Okeechobee Music Festival"The team was super helpful and the platform was so easy to use. It was truly a lifesaver!"
Lollapalooza"I saw my screensaver on the website and let them know it was mine and received it in the mail a couple days later (: … I'm so happy, thank you so so so much!!!!"
Lost Lands Music FestivalUpdated so quickly and made a stressful time of losing important things much less stressful.
Outside Lands Music Festival