Built for Airports
A large-scale problem requires a large-scale solution
Lost and Found at an airport is a special kind of problem — some of the most highly-trafficked venues often mean the most lost stuff.
For consumers, this is particularly challenging as they carry more stuff than usual, the items are travel essentials, and they aren't prepared for a valuable going missing — especially a phone.
For your team, loads of travelers mean a flood of found items and customer inquiries, plus near-constant ringing phones. Organizing property, transferring items, shipping and logistics, customer support, calling travelers, and disposing of property are just a few of the everyday challenges your team encounters running a Lost and Found.
There's a better way, and with the Liff App, here's how.
Eliminate phone calls; deliver a better experience
Finding a lost item for travelers can be a daunting task — multiple points of contact, a high anxiety problem, and an agonizingly long wait for help. Meanwhile, your lost and found team gets bombarded with time-consuming phone calls and voicemails, barely leaving time to think, let alone return found property.
How it's better: unlike typical loss reporting tools, with the Liff App, customers can search for their items directly — eliminating customer anxiety, the constant back and forth, and persistent ringing (however, it doesn't cure that lingering tinnitus).
Claims, simplified
Secure the process and save time with Yes or No
When travelers are looking to get their stuff back, the Liff App isn't a lost and found vending machine — their loss report lands in Claims, where your team determines ownership of the item. Yes, and they get it back. No, and they're guided to continue searching.
Even returning items at an airport can be a struggle; often the owner is no longer nearby. Shipping is a clear solution but can get complicated — forcing customers to get a tracking number, email or mail in labels, call third parties to complete shipping and payment, or simply not offering a shipping option at all.
How it's better: the Liff App guides your customer directly through the available return options, allowing your team to fulfill shipped items quickly — simply pick, pack, and ship. Tracking and carrier notifications are sent automatically and update item status in the Liff App.
Item management designed for Lost and Found
A large airport can see tens of thousands of found items pass through their lost and found annually. Tons of property leads to a litany of problems — losing items in the lost and found, wasted time rechecking everything, and an overwhelmed team struggling to keep it all straight.
How it's better: the intuitive logging process guides your team to the minimum information needed for the return and organization of found items. Liff's removable item labels then keep found property tidy and ensure a complete custody chain, so your team never doubts if they have the correct item or not.