A smartphone has become more and more essential in running your everyday life and that’s not slowing down. As the key tool to access all of your financial information, personal data, work info, (sometimes) your key to houses and cars, and now the point of contact to verify identity and behavior. Letting third-parties, like the Lost and Found, unlock your devices is just asking for ruin.
Additionally, organizations that use this method as the key behavior to verify items, like asking for passcodes in webforms (dumb), through emails (super dumb), and text messages or calls on the device (so incredibly and unbelievably dumb), you are just asking to harm your customers. Also, you’ll be liable for your employees behavior so I hope you trust them with millions of dollars in potential damages.