Waiting around hoping that customers stumble across the Lost & Found isn’t an ideal customer experience strategy. Instead, we help festivals take an active approach to resolving the negative experience of loss through Proactive Notifications.
Proactive Notifications are outbound messages to customers using contact information from found property.
By reducing the time to return (basically not letting items sit around in Lost and Found) the attendee recovers significantly more of their experience, which is quite beneficial for the festival, and reduces the peak total items to free up staff time.