Chicago is the great city we (Liff Happens) calls home, so doing Lost and Found at Lollapalooza has a special place in our heart. Oh boy, did it not disappoint.
Hundreds of thousands of people descending on Grant Park for four days of music, food, and not a small amount of alcohol leads to a lot of “business” at the Lost and Found tent. So we decided to step up the game a bit this year with Protect Tags.
If you’re looking for a lost item, check out the lost and found page.
The Results
As of August 1st, the on-site Lollapalooza Lost and Found team killed it, with over 62% of the found property being reunited with its owners.
But there’s still plenty left, so if you’re missing something, please check out: https://lollapalooza.liff.app/
Why lost and found?
Lost and Found is usually seen as a negative but… it’s an opportunity to create quite a lot of joy.
Losing something sucks, but getting it back can be amazing! Helping customers recover the items they treasure makes for a happier experience and builds a more positive connection with the organization.
It doesn’t hurt when the individuals are a group of Irish lasses singing a celebratory ditty…
How did Lollapalooza do it?
Before attendees had a chance to start losing stuff; Lollapalooza encouraged them to register their phones and later keys or bags directly with the Lost and Found.
This not only helps get those items back but also Protects items with a matching name, like your wallet, ID, or payment cards.
Plus, attendees now know:
- There’s a lost and found
- It’s awesome
- And they know where to turn stuff in or pick things up from.
Protect is helping beyond just your phone to get those keys and bags back!
Ticket Magic
The lovely folks in ticketing helped support an excellent customer experience and return more stuff.
By integrating ticket records, the Lollapalooza Lost and Found team could compare found property to tickets, pull contact information, and send out notices on what was found.
Fox News Chicago even gave it a shout-out:
Interested in using the Liff App?
If you’re like Lollapalooza, or a ton of other festivals, that want to deliver a better customer experience while saving your staff a ton of hassle in the Lost and Found, reach out to us:
