Putting Pictures on the Internet
An Online Lost and Found can be a crucial customer service tool when your attendees hit run into a common problem, Lost or Stolen stuff. For a process that has existed since people started losing stuff there are a lot of approaches and tools you can choose from.
Pro tip: It takes a bit more than just putting pictures on the internet.
People lose stuff. This typically happens as a result of misplacement, actual loss, or due to theft. The type of item missing will determine the type of problems for your customers. Additionally, these item types have a variety of different challenges to determine the best way of reuniting found items with the owners.
No matter the cause your customer has a few challenges due to an item absence. Since the most commonly lost items include wallets, phones, keys, credit cards, and IDs you are losing happy and paying customers when these items go missing.
Solution: Online Lost and Found
So why would an Online Lost and Found help solve your customers myriad of problems?
Simple. Transparency not only builds trust but lets customers quickly identify their missing item. Short circuiting identification immediately eliminates panic and the stress of a missing item. Plus, items get reunited faster.
An Online Lost and Found is more than just putting pictures on the internet as many of these items can have sensitive information or might look too similar to others items. So before you start throwing up random pics it would be good idea to consider if you are publicly leaking a bunch of sensitive information.
Pro Tip: It’s not a good idea to leak sensitive information.
Common Pushback: Creating a Shopping List
Person: “Um… if you can see it then people will just steal stuff.”
Why do people assume that? Like seriously? That’s not how anything works. Ever. Phones have serial numbers (don’t give out passcodes please please please), wallets have identification cards, and bags have contents. It’s super easy to verify everything that’s important.
Plus, any good Online Lost and Found, cough cough Liff Happens, should be tracking all the items coming in and getting checked out, especially who those items are being returned to.
Transparency Pays Dividends
A transparent process relieves customer stress, saves time, and reduces all the confusion. Common tools like online forms, email, spreadsheets, or voicemail create a back and forth process with your customer just to get basic information. Then staff now needs to check every single item. So… a huge waste of time.
A foundation of transparency just simplifies everything. Customers know what they are looking for better than anyone else. Simply reference the online process and customers can self-help, plus this offloads a ton of the Lost and Found work. Then verify ownership and get that return!
A Simple Process Leads to Neat Opportunities
Customer self-help frees up a ton of time to be proactive. Lost and Found is moving from passive to active. Instead, of waiting for customers to find their stuff or suffer through a bad experience, new tools let organizations actually notify owners when items are found.
For example, the Liff App can send postcards to owners for items that have address information, like wallets and IDs. A great customer engagement and marketing opportunity that customers’ really appreciate.
If you want to chat with the Liff crew or debate wether pictures should be on the internet just drop us a line using the button below: